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FireFox tested, but we recommend Explorer

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Member Log In Trouble:
If you have requested a new password and still cannot log in - 9x out 10 you need to delete your cookies. Do not request another password. Delete your cookies then try logging in again using the information that was already sent. If this still does not resolve the problem, please contact Member Support for assistance.

Deleting your Cookies in Explorer: IE6 - may vary slightly with different OS versions or customizations
 — Open your explorer browser
 — Click on "Tools" in the top menu toolbar
 — Click on "Internet Options"
 — Under the General tab there should be a delete cookies options

Deleting your Cookies in Firefox 2.0:
 — Open your explorer browser
 — Select "Tools" in the top menu toolbar
 — Select"Options"
 — Select "Privacy"
 — In Private area click "Clear Now"
 — In "Clear Private Data" window put the check mark for "Cookies" and click "Clear Private Data Now"
 — Click "Ok"